Jan Bosch is a research center director, professor, consultant and angel investor in startups. You can contact him at jan@janbosch.com.


Platform lesson #6: Control platform variability

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Software platforms by their very nature support multiple products. Typically, these products are used in different contexts and configurations. As a consequence, the platform has to offer variation points that allow each product and customer to use the platform in the way that best suits their purposes. Each variation point then has two or more variants that can be selected in that variation point or has configuration settings that allow the user of the platform to influence platform behavior. In addition, the platform often offers extension points where the product team or the customer can build custom extensions.

Although a simple and beautiful concept, it’s very easy to cause significant practical challenges. Most platforms I’ve been involved in have thousands, tens of thousands or even more than a hundred thousand variation points. There are several reasons for this. First, when a customer asks for a point of variation and it becomes part of a sales negotiation, it’s very tempting to accept the request and just carry the cost of introducing the variation point as part of the “cost of goods sold” line item. Second, product teams can easily demand that certain variation points be included as a precondition for getting or staying on the platform. Third, engineers are by their nature optimizers and identify, for each feature or functionality, the parameters that can be tuned. That often results in several variation points to be added for each feature in the platform.

When left unchecked, the number of variation points tends to explode. The resulting complexity is phenomenal and causes significant extraneous costs when adding features and when testing the platform. Many variation points have dependencies on other variation points, resulting in a combinatorial explosion of configurations that often cause post-deployment issues as it’s impossible to test all variations. Most companies only focus on the cost of introducing a variation point but fail to recognize the downstream cost for maintenance, testing and managing inter-dependencies.

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